Customer service

Quality, innovation and consistency are the characteristics which motivate our entire team. Due to the fact that our work affects the quality of life of our customers' patients to an extent which must not be underestimated, we have a clear-cut mission to which all of our employees are dedicated.

This mission includes the continuous further development of existing products, development of new products and the rendering of services with one single objective:

To maintain and improve the patients' quality of life by means of technically advanced products and, at the same time, to keep the costs of such products at levels which are acceptable to the public health system.

Our employees are provided with continuous ongoing vocational education by mean of internal training programs, which can also be offered to our customers upon request.

Do you need a set of operating instructions, would you like to contact one of our product specialists for personalized consultation or would you like to place an order?

Business hours

Our customer service staff is available as follows to provide you with answers to all these questions and more:

Emergencies

Of course we are at your disposal 24 hours a day in case of an emergency.

For urgent user questions, as well as for acute on-site support please contact:

HOTLINE:
+49 (0) 1805 2246633
(24 hours a day, 7 days a week)

This number is for emergencies only!